Legal notice

Last Updated: 24 August 2026

1. Website Operator

This website, petstails.co.uk, is operated by Pets Tails.

The legal and business information relating to the operator of this website is:

Trading Name / Store Name: Pets Tails
Business Owner: MATT EDRIAN ABAUAG
Business Type: Individual
Business Address: 258 London Rd, Stoke-on-Trent ST4 5RH, United Kingdom
Telephone: +44 178 274 5186
Email: contact@petstails.co.uk
Website: petstails.co.uk

Opening Hours:
Monday to Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

Pets Tails is a trading name operated by MATT EDRIAN ABAUAG as an individual business owner in the United Kingdom.

2. Purpose of This Legal Notice

This Legal Notice provides information about the operator of petstails.co.uk and sets out important legal information concerning the use of our website.

It should be read together with the other policies and terms published on our website, including our:

Terms of Service
Privacy Policy
Cookie Policy
Shipping & Delivery Policy
Returns & Refund Policy
Payment & Billing Policy
Billing Terms & Conditions
Copyright Infringement & DMCA Policy

Where you purchase products from Pets Tails, the terms applicable to your transaction will also be governed by the information provided during the ordering and checkout process.

Nothing in this Legal Notice is intended to exclude or restrict statutory rights available to consumers under applicable UK law.

3. Business Identity

Pets Tails is the trading name used by the website operator.

The individual responsible for the business is:

MATT EDRIAN ABAUAG

Customers and other parties may contact the business using the postal address, telephone number, or email address stated in this Legal Notice.

Pets Tails does not present itself through this Legal Notice as a limited company or other incorporated entity.

4. Website Information

The official website covered by this Legal Notice is:

petstails.co.uk

Information made available through the website is intended to provide customers with access to Pets Tails products, business information, customer support information, and applicable policies.

We make reasonable efforts to keep website information accurate, understandable, and up to date.

However, website content may occasionally be amended to reflect:

Product changes
Stock availability
Price updates
Delivery information
Business changes
Technical improvements
Changes in applicable law
Corrections of errors

Where website information forms part of a consumer contract, it will be treated in accordance with applicable UK consumer law.

5. Online Sales

Products displayed on petstails.co.uk may be available for purchase through our online checkout.

Product listings generally constitute an invitation for customers to submit an order.

Submitting an order constitutes an offer to purchase the selected products subject to the applicable terms.

An automated order acknowledgement does not necessarily constitute acceptance of an order. Information concerning order acceptance and contract formation is provided in our Terms of Service.

Before completing a purchase, customers should review:

Product details
Quantities
Prices
Delivery charges
Delivery information
Billing information
Payment method
Applicable terms and policies

6. Prices and Currency

Unless expressly stated otherwise, prices displayed on petstails.co.uk are shown in:

British Pounds Sterling (GBP / £)

We aim to present prices and mandatory charges clearly before customers complete their purchases.

Delivery costs, where applicable, are displayed or calculated according to the selected delivery service and the information available during checkout.

Where Pets Tails is required to provide tax or VAT information under applicable law, such information will be provided as required.

7. Payment Information

Payments may be processed through independent third-party payment providers.

The payment methods actually displayed during checkout determine which payment options are available for a particular transaction.

Further information about payments, billing details, security, payment authorisation, and refunds is provided in our:

Payment & Billing Policy
and
Billing Terms & Conditions

Full payment card information is generally handled directly by the relevant payment processor rather than stored directly by Pets Tails.

8. Product Information

Pets Tails makes reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and availability information are accurate.

However, minor differences may occasionally arise because of:

Screen or device settings
Photography
Packaging changes
Manufacturer updates
Minor production variations

Product photographs may therefore be illustrative where such differences do not change the essential characteristics of the product.

Nothing in this Legal Notice reduces a consumer's right to receive goods that comply with applicable legal requirements, including requirements relating to satisfactory quality, fitness for purpose, and conformity with their description.

9. Product Availability

Products displayed on our website are subject to availability.

Displaying a product online does not guarantee that the product will remain available until an order has been accepted and processed.

If we are unable to supply an ordered product, we will handle the matter in accordance with our Terms of Service, Returns & Refund Policy, and applicable consumer law.

10. Intellectual Property

Unless otherwise stated, content created for or owned by Pets Tails on petstails.co.uk is protected by applicable intellectual property laws.

This may include:

Website text
Original photographs
Graphics
Illustrations
Logos
Branding
Page layouts
Designs
Product presentation materials
Other original content

Third-party trademarks, product names, photographs, logos, and other intellectual property remain the property of their respective owners where applicable.

Website users may access content for ordinary personal shopping and informational purposes.

You must not copy, reproduce, republish, distribute, commercially exploit, or substantially reproduce protected Pets Tails content without permission unless your use is otherwise authorised by applicable law.

11. Copyright Complaints

Pets Tails respects the intellectual property rights of others.

If you believe that material displayed on petstails.co.uk infringes copyright or another intellectual property right, please contact:

Email: contact@petstails.co.uk

Please provide sufficient information for us to identify:

The protected work or right
The allegedly infringing material
Its location on our website
Your connection to the intellectual property right
Your contact details

Further information is available in our Copyright Infringement & DMCA Policy.

12. Acceptable Use of the Website

You must use petstails.co.uk only for lawful purposes.

You must not knowingly:

Attempt to gain unauthorised access to our website or systems
Introduce malware, viruses, or harmful code
Interfere with website security
Disrupt the operation of the website
Use the website for fraudulent purposes
Submit deliberately false information
Attempt to interfere with another customer's use of the website
Use automated systems in a manner that unreasonably disrupts our services
Infringe intellectual property or other legal rights

We may take reasonable measures to protect our website, business, systems, and customers against misuse.

13. Website Availability

We aim to keep petstails.co.uk accessible and functioning correctly.

However, we cannot guarantee that the website will always be available without interruption.

Access may occasionally be interrupted because of:

Scheduled maintenance
Technical problems
Security updates
Hosting problems
Internet or telecommunications failures
Website improvements
Circumstances outside our reasonable control

We may temporarily restrict access to some or all of the website where reasonably necessary.

This does not remove or reduce any obligations Pets Tails may already have in relation to an accepted customer order.

14. External Websites and Third-Party Services

petstails.co.uk may contain links to or integrations with services operated by independent third parties.

These may include services relating to:

Payments
Delivery
Analytics
Website functionality
Social media
Other external resources

Where a third party independently operates a website or service, Pets Tails does not control all of its content, availability, security, or privacy practices.

Customers should review the relevant third party's terms and privacy information before using independent external services where appropriate.

Nothing in this section excludes responsibility that Pets Tails is legally required to retain for third parties acting on our behalf in connection with a customer contract.

15. Privacy and Personal Information

Pets Tails respects the privacy of customers and website visitors.

Personal information collected through petstails.co.uk is handled in accordance with our Privacy Policy and applicable UK data protection requirements.

Depending on how you interact with us, personal information may be used for purposes including:

Processing orders
Arranging delivery
Processing payments
Responding to customer enquiries
Maintaining website security
Preventing fraud
Meeting legal obligations

Please review our Privacy Policy for complete information about how personal information is handled.

16. Cookies and Similar Technologies

petstails.co.uk may use cookies and similar technologies for purposes such as:

Essential website operation
Shopping basket functionality
Security
Preferences
Website analytics
Marketing, where applicable and legally permitted

Where consent is required by applicable law, optional technologies requiring consent should not be activated before the relevant consent has been obtained.

Further information is available in our Cookie Policy.

17. Shipping, Returns, and Refunds

Delivery information, including available shipping methods, charges, processing periods, and estimated delivery periods, is provided in our Shipping & Delivery Policy.

Information concerning:

Returns
Cancellations
Refunds
Exchanges
Faulty products
Damaged products
Incorrect products

is provided in our Returns & Refund Policy.

These policies operate alongside, and do not replace, statutory consumer rights.

18. Consumer Rights

Nothing contained on petstails.co.uk, including this Legal Notice, is intended to exclude, restrict, or reduce consumer rights that cannot legally be excluded under UK law.

Depending on the circumstances, relevant consumer legislation may include the:

Consumer Rights Act 2015
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Digital Markets, Competition and Consumers Act 2024
Other applicable UK consumer protection legislation

Where any website term or policy conflicts with a mandatory statutory right, the applicable statutory requirement will take priority.

19. Liability

Pets Tails does not exclude or restrict liability where doing so would be unlawful.

Nothing in this Legal Notice excludes or limits liability for matters including:

Death or personal injury caused by negligence where liability cannot lawfully be excluded
Fraud or fraudulent misrepresentation
Statutory rights concerning faulty or non-conforming goods
Liability that applicable law does not permit us to exclude
Other mandatory consumer protections

We are not responsible for losses caused solely by circumstances that could not reasonably have been foreseen or avoided, except where applicable law provides otherwise.

Any limitation or exclusion of responsibility on this website must be interpreted subject to your statutory rights.

20. Accuracy of Legal and General Information

General information published on petstails.co.uk is provided to explain our business, products, services, and policies.

Nothing on our website should be interpreted as personalised legal, financial, medical, veterinary, or other professional advice unless expressly stated otherwise.

Product-specific instructions, safety warnings, manufacturer information, and professional guidance should be followed where relevant.

This section does not permit Pets Tails to avoid responsibility for representations, product descriptions, instructions, or other information that forms part of a customer contract or that applicable law requires to be accurate.

21. Complaints and Customer Support

If you have a complaint concerning:

An order
A product
A delivery
A payment
A refund
Website content
Privacy
Intellectual property
Another aspect of our service

please contact Pets Tails using the details below.

We will make reasonable efforts to review and respond to customer concerns appropriately.

Contacting us does not prevent you from exercising any statutory right or using another legal remedy available to you.

22. Governing Law

This Legal Notice and the use of petstails.co.uk are generally governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, including Scotland or Northern Ireland, you will continue to benefit from mandatory consumer protections that apply to you.

Nothing in this Legal Notice is intended to prevent a consumer from bringing proceedings before a court available to them under applicable jurisdiction rules.

23. Changes to This Legal Notice

Pets Tails may revise this Legal Notice from time to time to reflect changes in:

Our business
Website functionality
Products and services
Applicable policies
Contact details
Applicable laws and regulations

The latest version will be published on petstails.co.uk.

Where appropriate, the Last Updated date at the top of this page will be revised.

Changes to this Legal Notice will not retrospectively remove contractual or statutory rights that have already arisen.

24. Contact Details

For general, legal, customer-service, or website enquiries, please contact:

Pets Tails
Business Owner: MATT EDRIAN ABAUAG
258 London Rd
Stoke-on-Trent
ST4 5RH
United Kingdom

Phone: +44 178 274 5186
Email: contact@petstails.co.uk
Website: petstails.co.uk