Billing Terms & Conditions

Last Updated: 24 August 2026

1. Introduction

Welcome to Pets Tails.

These Billing Terms & Conditions explain the rules that apply to payments, billing information, payment authorisation, pricing, refunds, and payment methods when you purchase products through petstails.co.uk.

They should be read together with our:

  • Terms of Service

  • Payment & Billing Policy

  • Returns & Refund Policy

  • Shipping & Delivery Policy

  • Privacy Policy

Nothing in these Billing Terms & Conditions is intended to exclude, restrict, or reduce any statutory rights available to consumers under applicable UK law.

2. About Pets Tails

This website is operated by:

Business / Store Name: Pets Tails
Business Owner: MATT EDRIAN ABAUAG
Business Type: Individual
Address: 258 London Rd, Stoke-on-Trent ST4 5RH, United Kingdom
Phone: +44 178 274 5186
Email: contact@petstails.co.uk
Website: petstails.co.uk

References to “Pets Tails,” “we,” “us,” or “our” mean the business identified above.

References to “you,” “your,” or “customer” refer to the person using our website or placing an order.

3. Acceptance of These Terms

By using our website and completing a purchase, you agree that these Billing Terms & Conditions will apply to the payment and billing aspects of your transaction.

Please read these terms carefully before placing an order.

If you do not agree with these terms, you should not complete a purchase through our website.

Your use of the website is also subject to our Terms of Service.

4. Products Displayed on Our Website

Products and related information displayed on petstails.co.uk generally represent an invitation for customers to submit an order.

When you submit an order, you are requesting to purchase the selected products at the prices and on the terms displayed during checkout.

Receiving an automated acknowledgement confirming that we have received your order does not necessarily mean that the order has been formally accepted.

Order acceptance and contract formation are further explained in our Terms of Service and will be determined in accordance with applicable law and the circumstances of the transaction.

5. Obligation to Pay

Before completing an online purchase, you will be shown the relevant order information, including the products selected and the amount payable.

By completing the checkout process through a button or other function that clearly indicates an obligation to pay, you confirm that you intend to place an order involving payment.

Please check your:

  • Products

  • Quantities

  • Prices

  • Delivery method

  • Delivery address

  • Billing information

  • Payment method

before submitting your order.

6. Accepted Payment Methods

Pets Tails currently accepts the following payment methods, subject to availability during checkout:

  • American Express

  • Apple Pay

  • Diners Club

  • Discover

  • Google Pay

  • Klarna

  • Maestro

  • Mastercard

  • Shop Pay

  • UnionPay

  • Visa

The payment methods actually displayed during checkout determine which options are available for a particular transaction.

Payment availability may vary depending on factors including your:

  • Device

  • Browser

  • Location

  • Payment provider

  • Card issuer

  • Eligibility

  • Order value

We may add, remove, or change available payment methods from time to time.

7. Klarna Payments

Where Klarna is available during checkout, eligible customers may be offered payment or credit options provided by Klarna.

Klarna services are provided independently and may be subject to:

  • Eligibility requirements

  • Identity or credit checks

  • Affordability assessments where applicable

  • Klarna's own terms and conditions

  • Klarna's privacy information

  • Applicable financial-services requirements

Selecting Klarna does not guarantee that a particular Klarna payment option will be approved.

Klarna determines whether you are eligible for its payment or credit products.

Where regulated deferred payment credit products are offered in the United Kingdom, they are subject to the financial-services rules applicable to those products.

Pets Tails does not independently make Klarna credit-approval decisions.

You should carefully review all information provided by Klarna before selecting a Klarna payment option.

8. Currency

Unless clearly stated otherwise, all prices and charges displayed by Pets Tails are in:

British Pounds Sterling (GBP / £)

If you use a payment account denominated in another currency, your payment provider may convert the transaction into your account currency.

Your bank, card issuer, or payment provider may impose:

  • Currency conversion fees

  • Foreign transaction charges

  • International payment charges

  • Other provider-specific fees

Such charges are determined independently by your payment provider and are not controlled by Pets Tails.

9. Prices and Charges

We aim to provide clear and accurate pricing information.

Before you submit an order, the checkout should display the applicable amount payable, including relevant mandatory charges that can be calculated in advance.

Delivery charges will be displayed where applicable based on the delivery method selected.

We will not intentionally conceal mandatory charges until after you have committed to purchasing a product.

Where a charge cannot reasonably be calculated in advance, appropriate information about how it will be calculated will be provided where required by law.

10. Payment Method Surcharges

Pets Tails will not impose payment-method surcharges where such charges are prohibited by UK law.

If any payment-related fee is lawfully applicable in circumstances where such a charge is permitted, it will be disclosed clearly before you complete your purchase.

Fees independently imposed by your bank, card issuer, or other payment provider are outside the control of Pets Tails.

11. Payment Processing

Payments made through petstails.co.uk are processed using trusted third-party payment providers.

Depending on the payment method selected, the payment provider may:

  • Verify payment information

  • Request authentication

  • Authorise the transaction

  • Conduct security checks

  • Conduct fraud-prevention checks

  • Process the payment

  • Process a refund

Your transaction may also be subject to the independent terms and privacy practices of the relevant provider.

12. Payment Security

Pets Tails takes reasonable steps to use reputable payment providers and maintain appropriate security around the checkout process.

Full payment card information is generally processed directly by the relevant payment provider rather than being stored directly by Pets Tails.

We may receive limited payment-related information necessary to administer an order, such as:

  • Payment status

  • Transaction reference

  • Payment method

  • Masked card information

  • Billing information

  • Fraud-prevention information

For further information about how personal information is handled, please review our Privacy Policy.

13. Payment Authorisation

Your payment method may require authorisation from your:

  • Bank

  • Card issuer

  • Digital wallet provider

  • Klarna

  • Other payment provider

An order may be delayed, declined, or cancelled before acceptance if payment cannot be successfully authorised.

Possible reasons include:

  • Insufficient funds or available credit

  • Incorrect payment information

  • Expired payment credentials

  • Billing information mismatch

  • Failed authentication

  • Fraud-prevention checks

  • Restrictions imposed by the payment provider

  • Technical payment-processing problems

Pets Tails does not control every decision made by independent payment providers.

14. Payment Timing

Depending on the payment method and checkout service used, payment may be:

  • Authorised when the order is submitted;

  • Collected when the order is submitted;

  • Collected when the order is accepted or dispatched; or

  • Processed according to the payment provider's applicable payment schedule.

The fact that funds have been authorised or temporarily reserved does not necessarily mean that an order has been accepted in every circumstance.

Where payment has been collected for an order that Pets Tails cannot accept or fulfil, any amount due back to you will be returned in accordance with applicable law and our policies.

15. Accurate Billing Information

You must provide accurate and complete billing and payment information when placing an order.

Depending on the payment method, this may include:

  • Full name

  • Billing address

  • Postcode

  • Telephone number

  • Email address

  • Other information requested by the payment provider

You should update or correct information if you become aware that it is inaccurate.

Incorrect or incomplete information may result in:

  • Payment being declined

  • Additional verification

  • Order-processing delays

  • Inability to complete an order

16. Fraud Prevention and Security Checks

To protect customers and Pets Tails against fraud, unauthorised transactions, and misuse, orders may be subject to security checks.

These checks may be performed by Pets Tails or by third-party providers involved in processing the transaction.

Where reasonably necessary, we may request additional information to verify:

  • The customer

  • The payment method

  • The billing information

  • The order

  • The delivery information

We may decline an order before acceptance where there are reasonable grounds to suspect fraud, unauthorised payment activity, or other unlawful conduct.

Where payment has already been collected and a refund is due, it will be processed appropriately.

17. Pricing Errors

Although we take reasonable care to maintain accurate pricing, occasional errors may occur.

If we identify an obvious pricing error before an order has been accepted, we may:

  • Contact you with the correct price; and

  • Ask whether you wish to continue with the order.

You are not required to accept a higher corrected price.

If you do not wish to proceed, or if we are unable to contact you where appropriate, the affected order may be cancelled before acceptance and any payment collected that is due back to you will be refunded.

We will not simply charge a higher corrected price without informing you.

18. Duplicate Payments

If you believe that you have been charged more than once for the same transaction, please contact Pets Tails promptly.

Please provide:

  • Your order number

  • Transaction date

  • Amount charged

  • Payment method

  • Any relevant transaction reference

For security purposes, do not send your complete card number, PIN, CVV/CVC security code, password, or online banking credentials to Pets Tails.

We will review the available transaction records and assist where reasonably possible.

19. Unrecognised Transactions

If you notice a payment to Pets Tails that you do not recognise, contact us as soon as possible.

You should also contact your card issuer, bank, or payment provider if you believe your payment method has been used without your permission.

Additional verification may be required before transaction information can be disclosed.

20. Chargebacks and Payment Disputes

Customers may have rights through their bank or payment provider to dispute certain transactions.

Examples can include circumstances involving:

  • Unauthorised transactions

  • Goods not received

  • Goods materially different from their description

  • Other qualifying payment disputes

If you have a problem with an order, we encourage you to contact Pets Tails first where appropriate so that we can attempt to resolve the issue.

Nothing in these terms prevents you from exercising any chargeback, statutory, card-provider, or other payment protection rights available to you.

21. Refunds

Where you are entitled to a refund, it will normally be returned using the original payment method unless:

  • Another method is legally required;

  • The original method cannot reasonably receive the refund; or

  • Another appropriate arrangement has been agreed.

Once Pets Tails submits a refund, your bank or payment provider may require additional time to make the funds available.

Refund eligibility is governed by our Returns & Refund Policy and applicable UK consumer law.

22. Klarna Refunds

Where an order was paid for using Klarna, refunds may also be subject to Klarna's processing procedures.

Once Pets Tails processes an eligible refund, Klarna may:

  • Adjust an outstanding payment plan

  • Cancel remaining instalments

  • Return amounts already collected

  • Otherwise update the account in accordance with its applicable terms

Customers should review their Klarna account and contact Klarna directly where a question relates specifically to Klarna's financing or payment-account administration.

23. Cancellation Rights

These Billing Terms & Conditions do not restrict any statutory cancellation rights available to consumers.

For qualifying distance purchases, UK consumers may have rights to cancel eligible orders within the applicable statutory period.

Our voluntary return arrangements and statutory cancellation information are explained more fully in our Returns & Refund Policy.

24. Changes to Payment Methods

We may change the payment methods available for future orders.

For example, we may:

  • Add new payment providers

  • Remove a payment provider

  • Temporarily disable a payment option

  • Change available digital wallets

  • Change financing or deferred-payment options

Such changes will not retrospectively alter the payment method used for an already completed transaction.

25. Changes to These Billing Terms

We may update these Billing Terms & Conditions from time to time to reflect changes in:

  • Payment providers

  • Checkout technology

  • Applicable laws

  • Financial-services requirements

  • Fraud-prevention practices

  • Business procedures

Updated terms will be published on petstails.co.uk and the revision date may be changed accordingly.

Changes will generally apply to future transactions.

We will not use a later version of these terms to retrospectively remove contractual or statutory rights that have already arisen from an existing purchase.

26. Consumer Rights

Nothing in these Billing Terms & Conditions excludes, restricts, or replaces rights provided to consumers under applicable UK law.

Where any provision conflicts with a statutory consumer protection that cannot legally be excluded or restricted, the statutory protection will take priority.

27. Contact Information

If you have questions concerning billing, payments, refunds, or a transaction, please contact:

Pets Tails
258 London Rd
Stoke-on-Trent
ST4 5RH
United Kingdom

Business Owner: MATT EDRIAN ABAUAG
Business Type: Individual
Phone: +44 178 274 5186
Email: contact@petstails.co.uk
Website: petstails.co.uk

Opening Hours:
Monday to Saturday: 10:00 AM – 4:00 PM
Sunday: Closed